Delivery & Returns
Shipping
Orders that are placed, before 3:00pm Monday to Friday, for items in stock will generally be shipped same day with delivery taking 1 to 3 working days. Items are shipped via First Class or equivalent postage with DPD (UK) being our preferred carrier and will require a signature on delivery.
We ask that when you place your order you provide us with a mobile phone number. For items delivered by DPD a text will be sent to the mobile phone showing a 2 hour delivery slot enabling customers to ensure that they are available at the delivery address given to sign for the goods.
If undelivered, the goods will be returned to the delivery depot and rescheduled for delivery. In such cases a £5 re-delivery charge will be made to the customer. If you have any queries or any special needs with regards to delivery please do not hesitate to contact us on 0121 773 2228.
Returns
Customers wishing to return items should first contact us by telephone on 0121 773 2228. Returned items will be refunded if returned in a saleable condition. Customers are requested to return faulty goods at their expense to our warehouse address complete with invoice number or date of original purchase plus a short description of the problem.
It is recommended that returns are sent via insured postal methods - preferably Royal Mail.
Our technical people when then either replace or refund the original purchase value plus reasonable cost towards the postage.
Liability is limited to the replacement value of the goods.
